Troy Utilities Department in 306 East Academy Street

Customer Reviews about Troy Utilities Department:

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  Very helpful people in the office, made my transition and move so smooth. I only have it a 2 star rating because of the ladies that helped me. I recently had a extra high bill (for me). It was $70+ and I'm used to $50 since it's only me. So I paid majority of the bill and left a $17 balance to pay off until the next month. I received a letter in the mail stating i was charged being $5 late fee. And of I didn't pay by the 22nd then my utilities would be cut off. So I got on a work trip and my utilities had been off when I returned. So I check my bill to find out the $5 fee was added and a $10 shut off fee so that my utility bill could be an amount over $20 to be shut off. I have never seen this in my adult life. I understand the $5 fee maybe but numerous emails and letters for $17 is crazy. And to acquire fees to shut off service with a customer that has a card on file, and paid every month in full except for the one is absurd.
  By Courtney G, November 22, 2016

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About Troy Utilities Department in Troy